Location: Noida, India
Employment Type: Full-Time
Department: Sales & Travel Consulting
Experience: 2+ years preferred
Job Description:
We are looking for an experienced and customer-focused Travel Consultant to join our growing team. In this role, you will be responsible for helping customers plan and book their domestic and international travel. You will understand their travel requirements, recommend suitable flight options, compare fares, and manage bookings from initial enquiry through to ticketing.
The ideal candidate will have strong knowledge of international airfares, airline policies, destinations, and booking systems. You should be confident communicating with customers, comfortable working in a fast-paced environment, and committed to providing a high standard of service.
Key Responsibilities:
- Handle customer enquiries through phone, email, and other communication channels.
- Understand customer travel requirements, preferences, and budgets.
- Research and recommend suitable flight options and travel itineraries.
- Compare airline fares, schedules, baggage allowances, and fare conditions.
- Create, modify, and manage flight reservations.
- Issue tickets and process reissues, refunds, cancellations, and date changes in accordance with airline policies.
- Provide customers with accurate information regarding travel documentation, baggage, transit requirements, and airline policies.
- Follow up with customers regarding pending bookings and quotations.
- Maintain accurate customer and booking records.
- Coordinate with airlines and other travel partners when required.
- Handle customer concerns professionally and work towards timely resolutions.
- Stay updated on airline schedules, fare changes, promotions, and travel requirements.
- Contribute towards individual and team sales targets.
Requirements:
- 2+ years of experience in travel consulting, airline ticketing, or a similar role.
- Strong understanding of domestic and international air travel.
- Experience with GDS platforms such as Amadeus, Sabre, or Galileo is preferred.
- Good knowledge of airline fare rules and ticketing procedures.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Ability to work independently as well as part of a team.
- Strong attention to detail and organisational skills.
- Ability to manage multiple bookings and customer enquiries simultaneously.
What We Offer:
- Competitive salary package.
- Supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Exposure to international travel and airline products.
- Performance-based incentives where applicable.