Location: Noida, India
Employment Type: Full-Time
Department: Ticketing & Reservations
Experience: 2+ years preferred
Job Description:
We are seeking a highly organised and detail-oriented Air Ticketing Executive to join our reservations and ticketing team. The successful candidate will be responsible for managing flight reservations, ticket issuance, reissues, cancellations, refunds, and other ticketing-related activities.
This position requires someone with strong knowledge of airline fare rules and booking procedures who can work accurately under time-sensitive conditions. You will also communicate with customers, airlines, and internal teams to ensure bookings are processed correctly and efficiently.
Key Responsibilities:
- Create and manage domestic and international flight reservations.
- Issue airline tickets accurately and within required timelines.
- Process ticket reissues, refunds, cancellations, and itinerary changes.
- Check airline fare rules, penalties, restrictions, and ticket conditions.
- Verify passenger details before ticket issuance.
- Check baggage allowances, fare inclusions, and applicable airline conditions.
- Monitor schedule changes, cancellations, and flight disruptions.
- Assist customers and travel consultants with ticketing-related queries.
- Liaise with airlines and GDS support teams to resolve booking issues.
- Maintain accurate Passenger Name Records (PNRs).
- Ensure all ticketing transactions comply with airline and company procedures.
- Maintain proper documentation for refunds, cancellations, and other transactions.
- Identify and resolve booking discrepancies before they affect customers.
- Support the wider travel team during busy periods.
Requirements:
- Minimum 2 years of experience in airline ticketing or travel reservations.
- Practical experience with Amadeus, Sabre, Galileo, or another GDS platform.
- Strong understanding of international airline fare rules.
- Knowledge of ticketing, reissue, refund, and cancellation procedures.
- Strong attention to detail and accuracy.
- Good numerical and analytical skills.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and meet deadlines.
- Strong knowledge of airline schedules and international destinations is preferred.
What We Offer:
- Competitive remuneration.
- Professional and supportive working environment.
- Opportunities to develop airline and ticketing expertise.
- Exposure to international travel products and airline systems.
- Career progression opportunities.